Why Use Wiseotp for Interactive Voice Response?

Ease of use —Wiseotp’s easy-to-use APIs and XML make it straightforward to create custom IVR flows that cater to your business needs.
Flexible input —Wiseotp supports responses by voice or by DTMF keypresses on customers’ phone keypads.
Outbound IVR support —In addition to using IVR as an auto-attendant for inbound calls, companies can create custom menus for outbound use cases such as surveys and voting.

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What is IVR?

Interactive voice response (IVR) lets incoming callers reach individuals or prerecorded information by making choices in response to a menu of prerecorded or text-to-speech messages, without having to speak to an agent. Callers and call recipients can respond to prompts via Touch-Tone keypad presses or by speaking; the IVR system uses speech recognition to determine the respondent’s choices. IVR solutions can handle larger call volumes than operators and reduce costs associated with customer service.

IVR benefits for businesses

Improved customer experience —Let callers find the resources they want quickly, saving them time on hold and getting them to the best department, agent, or recorded information to meet their needs.
Improved organizational efficiency —Avoid having a dedicated receptionist, and lower the time staff have to spend on the phone. Improved availability — Provide information after hours even if you’re not open 24 hours a day.
Improved availability —Provide information after hours even if you’re not open 24 hours a day.
Improved business image —Make your business sound professional with a professionally recorded spoken IVR menu.

Common IVR use cases

Taking payments

By connecting your IVR phone system with your billing system, you can offer customers the ability to make payments on their account by phone.

Language localization

Setting up an IVR menu for additional languages makes your services available to more customers, especially in multilingual countries like India.

Call center setup

You can implement a multilevel IVR system in call centers that routes incoming calls based on user input.

Televoting and surveys

You can call customers and use IVR to collect information about their experience working with your company, including their satisfaction level.

Lead assignment and lead routing

For inbound sales calls, you can set up IVR with a set of qualifying questions to understand customers’ interest and redirect calls to representatives based on lead scores.

Service dispatch

Delivery service businesses can use outbound calls with IVR to confirm people’s availability at the destination.

Why do businesses rely on Wiseotp for IVR?

Wiseotp is the best enterprise-grade alternative to Twilio

Tens of billions of API events

190+ countries

Premium 24-hour support

HIPAA, SOC 2, and PCI DSS certification

7 global points of presence

Billions of voice calls and messages

99.99% uptime SLAs available

How to get started with IVR

To get started, rent a Wiseotp phone number, then visit one of our IVR use case guides, where we provide annotated code samples in seven widely used web coding languages that show you just how to set things up. You can complete the whole process, from number rental to testing your new code, in less than an hour.

Ready to get started with IVR?

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